We received notice Thursday, May 15, from our billing software company (Logics) that our utility invoice contractor (PMSI – Professional Mail Services, Inc. of Durham, NC) had closed their doors and gone out of business, without notice to any of their customers.  PMSI has been our contractor for utility bill processing since 2015.  The city batch file had been sent electronically to them on Friday, May 9 for processing. Their correspondence came two days before our city utility invoices were scheduled to be received by our residents.  Our public works employees quickly generated a paper invoice based off the same spreadsheet sent to our mail contractor, then purchased stamps from the Brandon Post Office, began printing, loading, and addressing invoices, working to maintain our existing billing cycle.  Our thanks go to the employees of the Post Office who worked with us to mail and deliver 5,000 invoices Friday, May 16, and the getting the remaining 6,000 invoices mailed Monday May 19.

All customers should receive utility invoices no later than May 23, 2025.  A grace period will be provided for customers this billing cycle as we work to locate and secure the services of a new contractor.  Any customer with questions concerning this billing issue is asked to contact the City of Brandon Public Works Department at 601-824-4579.  Thank you for your patience and understanding in this matter.